Customer Rights – Gifma Tech Solutionz
Your rights as a traveler are protected by the Nigerian Civil Aviation Authority (NCAA) Consumer Protection Regulations and the Federal Competition & Consumer Protection Commission (FCCPC).
1. Right to Information
You have the right to clear, accurate, and timely information about fares, bookings, visa requirements, and charges.
2. Right to Fair Treatment
You must be treated with dignity and fairness without discrimination.
3. Right to Compensation (Flights)
- Delays beyond 3 hours → refreshments and communication.
- Delays beyond 5 hours → refund or re-routing.
- Flight cancellation → refund or reschedule at no extra cost.
- Denied boarding due to overbooking → compensation in line with NCAA regulations.
4. Right to Refunds
You are entitled to refunds for unused services as per airline, hotel, or service provider policies. Our service fees remain non-refundable.
5. Right to Safety
All travel services must meet safety standards under Nigerian law.
6. Right to Redress
You may file complaints through:
- Gifma Tech Solutionz Customer Care: [Insert Contact Details]
- NCAA Consumer Protection Directorate
- Federal Competition & Consumer Protection Commission (FCCPC)
7. Right to Privacy
Your personal data is protected under the Nigeria Data Protection Regulation (NDPR). You may request access, correction, or deletion at any time.
